On 4th September, 2017, I ordered a book online from Ergode Books (only 1 copy was available from Ergode Books) though Abe Books. The book was listed as "used: very good" and priced at £28.90 with the estimated delivery given as on or before 09 October, 2017.
A couple of weeks after I placed my order, I made a polite inquiry regarding the shipment to the vendor through Abebooks and was informed that according to them (Ergode Books) the item was lost in the mail and apologized for the "postal mess". Ergode Books then provided me with 2 options; to wait 3 to 5 weeks while they procure another book or to issue a refund. I kindly refused both and requested that shipping information be provided to me in the form of either a shipping invoice or a tracking number. Ergode Books did not comply.
In the meantime, I raised the issue with Abe Books while keeping Ergode Books informed in parallel. I made it clear that I did not wish to be issued a refund and made it clear that I had no problem waiting for Ergode Books to provide me with proof of shipping or a replacement book. Ergode Books then arbitrarily imposed a refund upon me because they decided that it would take too long to find a replacement book as there was nothing in their "warehouse" or non-availability from any of their "suppliers" while Abe Books supported the decision and processed the refund on Ergode Books behalf. During this entire process, Ergode Books continued to list the book on Abe Books though in a degraded condition from "used: very good" to "used: good" with an increase of price from £28.90 to £117.05!!!
When insisting that I would accept the present listed book in a degraded condition while the refund was enforced upon me, I became fully aware of the scam the Ergode Books is running. Further investigation convinced me to file an official complaint through the Texas BBB as Ergode Books is listed in that state but ultimately it was transferred to the BBB in Victoria, B.C. Canada. Sadly, because the refund had been issued, there was no other recourse though it was obvious that this was also favourable to Abe Books.
In noting the long list of subsidiaires under Fast Media and AmiVentures, including Ergode Books all of which are located at; 25547 Canyon Crossing Dr. Richmond, TX 77406 while pairing my experience with many other complainants towards what is obviously drop-shopping, book-jacking, etc it is a social responsibility to inform others by exposing Ergode Books and it's subsidiaires for what they are; A RIP-OFF and a SCAM!!!! None of these are legitimate, including Ergode Books; nor are they in any way acting in the better interest of their customers. They cannot even be placed within a reasonable level of trust regarding making the simple provision towards providing ordered items to clients in a timely and professional manner.
They cannot even be considered a provider in any reasonable definition because they do not have an inventory!!!! In making any queries related to Ergode Books and others connected to Ami Ventures, the internet is a treasure trove in presenting negative reviews and complaints towards them and I highly suggest that you heed the warnings.
Product or Service Mentioned:
The Fighting Newfoundlander G W L Nicholson Book.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like:
Fact that they exist.